au77 Terms and Conditions

1 Definition and Scope of Services

au77 is an online betting and casino platform operated for users in Bangladesh. These terms and conditions apply to the au77 website, its mobile version, and all associated services and products.

"We", "our" or "au77" refers to the operators of this platform. "You" or "user" refers to any member registered on the platform.

au77 reserves the right to change, amend or update these terms and conditions at any time. By continuing to use the platform after any changes take effect, you will be deemed to have automatically accepted the revised terms.

2 Age Requirement and Eligibility

au77 services are available only to individuals aged 21 or older. By registering an account, you confirm that:

• You are at least 21 years old.
• You are betting in your own name and using your own funds.
• Online betting is lawful in your place of residence and you are complying with applicable laws.
• You have not previously been banned from au77 for any reason.

au77 may request a national identity card or other government-issued documents at any time for age verification purposes. Providing false information may result in account cancellation and forfeiture of funds.

3 Account Registration and Verification

Each individual may open only one account at au77. Holding more than one account under the same person's name is strictly prohibited. Information provided at registration must be truthful, complete and up to date.

• The full name, date of birth and contact details provided at registration must be accurate.
• A copy of a national identity card, passport or driving licence may be requested for account verification.
• Withdrawal privileges may be restricted until verification is complete.
• To update account information, you must contact the support team.

4 Password and Security

You are solely responsible for the security of your account. You must:

• Use a strong and unique password.
• Refrain from sharing your login details with anyone.
• Notify au77 support immediately if you suspect unauthorised access.
• Ensure you log out after using a public or shared device.

You will be held personally responsible for all activity conducted through your account, even if unauthorised use is claimed.

5 Account Suspension or Closure

au77 reserves the right to temporarily suspend or permanently close an account in any of the following circumstances:

• Providing false or misleading information.
• Operating multiple accounts.
• Suspected misuse of bonuses or promotions.
• Suspected money laundering or other illegal activity.
• Violation of any provision of these terms and conditions.

You may also request closure of your own account at any time through support. Any remaining balance will be returned after verification.

6 Deposit Rules

The payment methods currently accepted at au77 are: bKash, Nagad, Rocket, and bank transfer (including Dutch-Bangla Bank, Islami Bank, BRAC Bank, and other major Bangladeshi banks).

• Minimum deposit amount: ৳100 (per method).
• Only deposits from payment accounts registered in your own name are accepted.
• Funds sent from third-party accounts will not be accepted and will be returned.
• Deposited funds are generally credited to your account instantly.

7 Withdrawal Rules

The following rules must be followed for all withdrawals:

• Minimum withdrawal amount: ৳500.
• Withdrawals can only be made using the same method used for the deposit.
• Withdrawals will not be processed if full account verification has not been completed.
• Funds subject to an active bonus wagering requirement cannot be withdrawn until that requirement has been met.
• Standard withdrawal processing time: 5 to 30 minutes.

For unusual withdrawal requests, au77 may request additional verification, which may delay processing.

8 Welcome Bonus

New members at au77 will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. Please understand the following conditions before claiming the bonus:

• Example: Deposit ৳1,000 and receive a ৳1,000 bonus — total balance ৳2,000.
• Example: Deposit ৳18,000 and receive the maximum ৳8,000 bonus — total balance ৳26,000.
• Wagering requirement: you must bet 25 times the bonus amount.
• Example: If you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets to withdraw winnings from that bonus.
• Wagering is calculated on the bonus amount only — not on the deposit and bonus combined.

9 General Bonus Rules

The following general rules apply to all bonuses and promotions at au77:

• Each offer is valid once and for one account only.
• Only one bonus may be claimed from the same household, IP address or device.
• au77 may modify or withdraw any bonus offer at any time without notice.
• If bonus misuse is suspected, the account may be suspended and the bonus cancelled.
• Requesting a withdrawal while a bonus is active may result in the bonus being cancelled.

10 VIP Program

The au77 VIP program has five tiers. Each tier comes with a weekly cashback benefit:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.4% weekly cashback.
• Gold: up to 0.6% weekly cashback.
• Platinum: up to 0.8% weekly cashback.
• Diamond: up to 1.0% weekly cashback.

Advancement through VIP tiers depends on a player's activity and contribution. The full benefits of each tier are listed on the VIP page, and au77 reserves the right to modify these benefits at any time.

11 Sports Betting Rules

au77 offers betting on cricket (including BPL, T20 World Cup and IPL), football, kabaddi and other sports. The following rules apply to all betting:

• Once a bet is confirmed, it cannot be changed or cancelled.
• au77 reserves the right to void bets placed at incorrect odds displayed due to a technical error.
• If a match is abandoned or postponed, bets will be settled in accordance with au77's own rules.
• Suspicious betting activity linked to match fixing or manipulation may be voided pending investigation.

12 Casino and Slot Game Rules

au77 Casino offers games from leading providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI and Spribe. For casino gaming:

• All games use certified random number generators (RNG) to ensure fair play.
• In the event of a disconnection, the outcome of any game in progress will be determined by the server record.
• In disputes arising from connection issues in live casino games, server logs will be treated as the final evidence.
• Any dispute regarding a game outcome must be reported to support within 72 hours.

13 Prohibited Activities

The following activities are strictly prohibited on the au77 platform:

• Creating multiple accounts for the purpose of exploiting the bonus system ("multi-accounting").
• Money laundering or attempting to conceal the source of illegal funds.
• Using software, bots or automated methods to gain a betting advantage.
• Attempting to gain unauthorised access to another player's account.
• Operating an account under a false identity.
• Operating an account on behalf of or for the use of minors.

If any of the above prohibited activities are proven, the account will be permanently closed and all funds will be forfeited.

14 Use of Personal Information

au77 protects users' personal information to the highest standard. All data transmitted on the platform is secured through SSL encryption technology. Your information may be used for the following purposes:

• Account management and identity verification.
• Processing financial transactions.
• Providing customer service.
• Complying with applicable laws and regulations.
• Preventing fraud and money laundering.

Read our Privacy Policy for more details.

15 Sharing Information with Third Parties

au77 never sells or rents your personal information. However, information may be shared in the following specific circumstances:

• When required by legal obligation or court order.
• With registered partner organizations for payment processing.
• With investigating authorities for fraud prevention.

16 Responsible Gaming Policy

au77 believes that gaming should be a form of entertainment — not a solution to financial problems. We place the highest importance on responsible play and offer players the following features:

• The ability to set deposit limits.
• The ability to place yourself on a temporary or long-term break (self-exclusion).
• The ability to contact the support team if signs of suspected addiction appear.

Visit our Responsible Gaming page for more details.

17 Service Availability & Technical Issues

au77 strives to provide uninterrupted service. However, service disruptions may occur in the following circumstances, and au77 will not be held liable for them:

• Scheduled or emergency maintenance work.
• Disruption to internet connectivity or third-party services.
• Unexpected technical failures or cyber attacks.
• Mandatory service interruptions due to legal or regulatory reasons.

au77 is not liable for direct or indirect damages, including loss of profit, loss of data, or loss of business opportunity.

18 Dispute Resolution

In the event of any dispute or complaint, the following procedure must be followed:

• First, contact us via the site's live chat or by email at ([email protected]).
• Time limit for raising a dispute: within 72 hours of the incident.
• au77 will review all relevant information and provide a resolution within a reasonable timeframe.
• The final decision of au77 will be considered binding.

19 Intellectual Property

All content on the au77 website — logos, designs, text, graphics, software, and other elements — is the exclusive intellectual property of au77. No part of this content may be reproduced, distributed, or used for commercial purposes without the prior written permission of au77.

20 Severability of Terms

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be replaced with a valid and applicable provision that is as close as possible to the original intent.

21 Contact & Support

If you have any questions or need clarification regarding these terms and conditions, please contact our support team:

• 24/7 Live Chat — directly on the site
• [email protected]
• Support is available in Bengali and English