Frequently Asked Questions

au77 Q&A

From withdrawals to casino games, cricket betting, and account security — find answers to all your questions in one place.

Welcome to au77. On this FAQ page, we have answered the most frequently asked questions from our players, organized into five categories — withdrawals and deposits, account management, online security, casino and table games, and BPL and international cricket betting. If you cannot find the answer to your question here, our 24/7 support team is always ready to help.

All Q&A

How to Withdraw

To withdraw your au77 welcome bonus, you must meet the wagering requirement. Wagering is calculated only on the bonus amount — not on the deposit. For example: if you deposit ৳1,000 and receive ৳1,000 in bonus, you need to place ৳1,000 × 25 = ৳25,000 in bets before you can withdraw the bonus winnings. After that, simply request a withdrawal to bKash, Nagad, or Rocket just like a regular withdrawal.

Yes, au77 supports withdrawals 24 hours a day, 7 days a week. Whether it is late at night or an Eid holiday — after you submit your request, the money generally reaches your mobile banking account within 5 to 30 minutes. Bank transfers may take a little longer, but the process is fully automated.

The minimum withdrawal amount at au77 is ৳500. This applies equally to all methods — bKash, Nagad, Rocket, and bank transfer. For deposits, you can start from as little as ৳100. So a withdrawal request cannot be made unless your account balance is at least ৳500.

After submitting a request, the money generally reaches you within 5 to 30 minutes. bKash and Nagad are the fastest. Rocket takes a similar amount of time. Bank transfers may take a bit longer due to the bank's own processing. Updates on each withdrawal can be seen in your account panel.

Account Related Questions

To register, you need an active mobile number and you must be at least 21 years old. The process is simple — enter your mobile number, create a strong password, and verify. Once your account is created, you will be eligible for a welcome bonus of up to 100% up to ৳8,000 on your first deposit.

Click the "Forgot Password?" option on the login page. A verification code will be sent to your registered mobile number. Use that code to set a new password. If the code does not arrive on your mobile or you face any other issue, immediately email [email protected] or contact the site's live chat.

au77 can be accessed from any device through a browser. To log in on a new device, enter your mobile number and password. For security, au77 may sometimes request additional verification when logging in from a new device. This is part of keeping your account secure — no one can get in without your own credentials.

First, clear your browser cache and cookies and try again. Check whether Caps Lock is turned on. Attempting to open multiple accounts with the same mobile number can also cause issues. If the problem persists, contact au77's 24/7 live chat — the team will assist you in Bengali.

Stay Safe

Change your password immediately and log out from all devices. Then provide the full details to [email protected] or via live chat. The au77 team will review the account activity and take prompt action. If you suspect any unauthorized transaction, it is important to report it without delay — the sooner you report, the better.

Never. au77 or any legitimate organization will never ask for your OTP, password, or mobile banking PIN over the phone or via message. If someone claims to be an au77 staff member and asks for this information, it is fraud — disconnect immediately and let us know.

A strong password should have at least 8 characters — create it using a mix of uppercase letters, lowercase letters, numbers, and special characters. Use a separate password for au77 — do not reuse the same password from other sites. Never write your password in a notebook or share it with anyone.

au77 uses full SSL encryption, which keeps your login information and transaction data secure. Personal and financial information is never shared with third parties. Our payment process is also handled through secure channels. See our privacy policy for more details.

Casino & Table Games

In Baccarat, you bet on one of three options — Player, Banker, or Tie. Cards are dealt to two hands and whoever has a total closest to 9 wins. 10s and face cards have a value of zero; all other cards carry their face value. Simple rules, fast rounds — a great starting point for beginners.

In a live dealer game, a real dealer deals cards or spins the roulette wheel live from a studio. You can watch and place bets in real-time video from home on your mobile or computer. World-renowned providers like Evolution Gaming and Ezugi deliver this experience. With a good internet connection, it feels like a full casino.

Roulette has two main types of bets — inside bets (on specific numbers, such as a single number straight up) and outside bets (such as red or black, odd or even, high or low numbers). Outside bets have a higher chance of winning but lower rewards, while inside bets have a lower chance but bigger rewards. Beginners will find it easier to understand the game by starting with outside bets.

Yes, both are very popular and simple card games in South Asia. In Teen Patti, each player receives three cards and the one with the best hand wins. In Andar Bahar, one card is revealed and you bet on which side the next card of the same value will appear — Andar (left) or Bahar (right). Because the rules are simple, many people play on the go on their mobile.

Table game bet limits at au77 are arranged across different levels — suitable tables are available for everyone from small-budget players to high-rollers. Before sitting at a specific table, the minimum and maximum limits for that table are shown on screen. If you have any questions, you can ask via live chat.

BPL & International Matches

If a match results in no-result or is abandoned due to rain or any other reason, all bets on that match are generally considered void and stakes are refunded. However, if the match completes a set number of overs and a result is determined via the DLS method, bets are settled according to that result. The bet settlement rules for each match are detailed in au77's terms and conditions.

Decimal odds show the total potential payout including the stake. For example — odds of 2.50 means if you bet ৳100 and win, you receive ৳250 in total (৳150 profit + ৳100 stake). The higher the odds, the less likely the event is to happen — but the bigger the reward. Low odds mean a favourite team or player; high odds mean an underdog.

In an accumulator bet, you combine multiple events into a single bet and the odds of all events are multiplied together. This means the potential winnings can be very large. However, if even one bet loses, the entire accumulator is lost. While there is a chance of high rewards, the risk is also higher. Experienced bettors generally do not combine more than 3–5 legs at a time.

au77 offers many cricket markets: match winner, toss winner, method of first wicket, top run scorer, top wicket taker, runs in a specific over (such as total runs in the first 6 overs), and much more. Powerplay markets are especially popular in T20. Spreading smaller bets across different markets is a familiar strategy.

The general betting rules are the same for BPL and ICC tournaments, T20 World Cup, or bilateral series. However, domestic tournaments like BPL may have some different markets compared to international Tests or T20s. High-profile matches such as Bangladesh vs India, for example, typically have more markets and a wider variety of odds.

Still have questions?

Our support team is ready to help in Bengali and English 7 days a week, 24 hours a day. Chat directly via live chat or write to us by email — whichever you are comfortable with.

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