au77's Privacy Policy

1.1 Information You Provide Directly

au77 collects the following information during account registration and verification:

• Full name and date of birth (for age verification — the service is only for those aged 21 or older)
• Email address and mobile number
• Residential address
• Identity document details (National ID or passport — for regulatory compliance)
• Payment-related information such as bKash, Nagad, or Rocket account numbers
• Records of your communications with customer support

1.2 Automatically Collected Information

When you use our Services, certain technical information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Pages visited, click patterns, and session duration
• Referral source (which link or channel you came through)
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

To meet legal obligations and maintain service quality, we may receive certain information from trusted third parties, such as:

• Payment processors and mobile banking service providers
• Identity verification services
• Fraud prevention and risk assessment agencies

2.1 Service Operation and Improvement

au77 uses your information primarily for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing bonuses and promotional offers
• Gameplay history and balance tracking
• Providing customer support and resolving complaints
• Technical improvement and testing of the platform

2.2 Compliance and Security

Your information is used to ensure the security and legal compliance of our Services:

• Age verification and enforcement of responsible gaming policies
• Anti-money laundering (AML) and fraud prevention measures
• Detection and investigation of suspicious activity
• Account protection and prevention of unauthorized access
• Compliance with applicable laws and regulations

2.3 Communication and Marketing

With your consent, we may contact you regarding the following:

• Urgent account-related notifications and transaction confirmations
• Information about new games, features, and promotions
• Security alerts
• Responsible gaming reminders

You can opt out of marketing communications at any time by contacting us.

3.1 Sharing Information with Third Parties

au77 never sells your personal information. However, in specific circumstances we may share information with the following parties:

• Service Providers: Trusted partners for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, technology infrastructure, and fraud prevention services.
• Legal Authorities: As required by court orders, government investigations, or legal proceedings.
• Business Changes: In the event of a merger, acquisition, or asset transfer, users will be notified in advance.

Our third-party service providers operate under strict confidentiality agreements and may only process information for specified purposes.

4.1 Use of Cookies

The au77 website uses cookies and similar technologies to help improve your browsing experience. Types of cookies:

• Essential Cookies: Required to maintain login sessions, security verification, and core functionality.
• Functional Cookies: To remember your preferences such as language selection and game settings.
• Analytics Cookies: To understand how you use the site, which helps us improve our Services.

You can manage cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the site.

5.1 Retention Period

We retain your personal information for as long as necessary. Generally:

• Active account data is retained until the account is closed
• Transaction and financial data may be retained for an extended period as required by law
• Even after account closure, some data may be kept for a specified period due to regulatory obligations
• Data for marketing communications is kept until you withdraw your consent

5.2 Security Measures

au77 uses industry-standard security technology to protect your information:

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted
• Encryption of stored data
• Regular security audits and vulnerability testing
• Two-Factor Authentication support
• Data access controls — only authorized staff can access the information they need
• 24/7 automated monitoring for suspicious activity

Even so, no method of transmission over the internet is completely secure. Therefore, while we are committed to the highest level of protection, we cannot guarantee absolute security.

6.1 Your Data Rights

As an au77 user, you have certain fundamental rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, although some data may be retained due to legal obligations.
• Right to Object to Processing: The right to object to marketing or certain types of processing.
• Right to Portability: The right to receive a copy of your information in a structured, readable format.

To exercise these rights, please contact our support team. We will respond as quickly as possible after verification.

7.1 Policy Regarding Those Under 21

au77 Services are for those aged 21 or older only. We do not knowingly collect any information from those under 21. If we are informed that a minor has used our Services or that their information is held by us, we will immediately close that account and delete the relevant data. If you believe that information belonging to a person under 21 is held by us, please contact us.

8.1 Data Transfer Policy

In some cases, your information may be processed or stored on servers located outside Bangladesh. In such cases:

• We ensure that the receiving party provides adequate data protection guarantees
• For international data transfers we follow generally accepted security standards
• No transfer will breach our privacy commitments

9.1 Process for Policy Changes

au77 may update this Privacy Policy from time to time. For significant changes:

• The "Last Updated" date at the top of the page will be changed
• For notable changes, we will notify you via email or a site notification
• Continuing to use the Services after a change means you accept the updated policy

We therefore recommend that you visit this page regularly.